INTERNATIONAL ORDERS

  • We offer Standard Shipping on all International orders!
  • We Charge Flat Fee of $10.00 AUD per order.
  • International orders are shipped using DHL 
  • We make every effort to ensure all orders received are shipped 1-2 working days.
  • All orders are shipped out of our Sydney (Castle Hill) Warehouse Australia
  • Orders placed on a weekend or Public Holiday (AUSTRALIA) will not be processed until the next business day.
  • All prices displayed on our website are in Australian Dollars ($AUD).

Delivery times vary by country: Please allow up to 10 working days.

The following is a list of countries we ship to, including estimated delivery times and cost:

Country

North America, Canada

Delivery Charge

AUD$10

Estimated Delivery Time

5-12 Working Days

Country

  • China
  • Hong Kong
  • Indonesia
  • India
  • Japan
  • Malaysia
  • Singapore
  • Srilanka
  • South Korea
  • Thailand
  • Vietnam

Delivery Charge

AUD$10

Estimated Delivery Time

5-12 Working Days

Country

New Zealand

Delivery Charge

AUD$10

Estimated Delivery Time

3-5 Working Days

Please Note:

  • Delivery times are based on information from our shipping partner (DHL) and are subject to delay due to causes outside of our control.
  • All delivery requires a signature.
  • Syntricate.asia is not guaranteeing delivery dates.

 

CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT

Please note that any customs and duties taxes which may be incurred are not the responsibility of Syntricate and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.

**DELIVERY TIMES

Delivery Times varies depending on your location, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse. 


If you believe your order has been delayed or you have not received your tracking details within 48 hours, please contact our Customer Care team via Contact us page so we can lodge an inquiry for you.